Customer Feedback
At Essex we aim to provide the best quality experience for each and every one of our customers. We take customer feedback very seriously.
Customer Feedback —
Real Experiences From Real Borrowers
At Essex Mortgage, we don't measure success by the number of loans we close — we measure it by the experiences of the people we serve. Every review, every testimonial, and every piece of feedback we receive reflects our commitment to doing right by our borrowers from the very first conversation to the final signature.
We're proud of the relationships we've built with homebuyers, homeowners, and families across 49 states — and we believe the best way to understand what it's like to work with us is to hear it directly from the people who have.
What Our Borrowers Are Saying
Our customers come from all walks of life — first-time buyers navigating the process for the very first time, seasoned homeowners refinancing for better terms, veterans using their VA benefits, and retirees exploring reverse mortgage options. What they share in common is the experience of working with a team that listens, communicates clearly, and follows through.
Here's what matters most to the borrowers who choose Essex Mortgage:
- Responsiveness — Clients consistently highlight how quickly their loan officers return calls, answer questions, and provide updates throughout the process
- Transparency — Borrowers appreciate straightforward explanations of loan terms, costs, and timelines — no surprises at the closing table
- Personal attention — Unlike large impersonal lenders, Essex borrowers feel like individuals, not file numbers
- Smooth closings — From pre-approval to funding, our team works to keep the process on track and stress-free
- Knowledgeable guidance — Whether it's a complex DPA situation or a first-time buyer with credit questions, our loan officers bring expertise and patience to every scenario
Share Your Experience — Fill out the form below!
Have you recently closed a loan with Essex Mortgage? We'd love to hear from you. Your story could be exactly what another borrower needs to take the next step toward homeownership with confidence.
Sharing your feedback takes just a few minutes and makes a real difference — both for our team and for the borrowers who are still deciding who to trust with one of the biggest financial decisions of their lives.
Whether your experience was with a purchase loan, a refinance, a USDA loan, a reverse mortgage, or a down payment assistance program, your perspective is valuable and appreciated.
Let Us Know
If you have experienced an issue or have a question, concern, or suggestion please take the time to fill out and submit this form to our resolution team. We always aim to grow and improve.