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Virtual Assistant

Unlock instant support! Our Virtual Assistant is your go-to for mortgage queries. Easily make payments or look up loan information, such as your loan number, last payment or payment amount, using just your phone number.


Tap into Frequently Asked Questions for swift answers or chat live with our experts. Experience hassle-free assistance at your fingertips. Try Chat

Contact Us

Mortgage Contact Information


Monday - Friday

9:00 am - 7:00 pm ET

Email Address:

Toll Free Number:

Customer Service: 888.892.0881

Schedule a Face-to-Face Video Meeting with Us:

We understand that sometimes, face-to-face interactions are the most effective way to address your needs. If you prefer this approach, we're here to assist you. Click the link below to schedule a TEAMS video meeting with one of our team members for personalized assistance tailored to your needs.

Schedule a face-to-face video meeting

Payment Address:

1417 North Magnolia Ave

Ocala, FL 34475


Insurance Dec Page Mortgagee Clause:
Essex Mortgage ISAOA / ATIMA
P.O. Box 391313
Solon, OH 44139-8313

Upload Insurance Documents Here   

Fax Insurance Documents: 


Insurance Questions/Call Center:  855.919.6490

Legal Overview:

Visit our legal overview page to learn more about our consumer protections.

Insurance Claims:

Claims Borrower Portal

Phone:  855.327.9297

Fax: 947.622.1091


Please send all loss draft correspondence to:

Regular Mail:


Attention: Loss Draft Department

PO Box 3500

Troy, MI 48099-3500

Overnight Mail:

Attention: Loss Draft Department

700 Tower Drive, Suite 400

Troy, MI 48098

Fill out the form below to send a message directly to our Servicing Department

Preferred Method of Contact:

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