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LOAN SERVICING CENTER
MORTGAGE ASSISTANCE
If you are facing financial difficulty and have trouble paying your mortgage, there may be different options available to you depending on your situation. We will work with you to find the right option for your circumstances. Learn More
QUICK ACTIONS
Request a Payoff
Loan number may only contain numbers.
Zip code may only contain numbers and must be 5 characters long.
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Cannot verify Loan Number / Property ZIP code.
Pay as Guest
Loan number may only contain numbers.
Social Security Number may only contain numbers and must be 4 characters long.
By using this app, you must agree to user agreement and the website privacy policy.
Cannot verify Loan Number / SSN code.
Payment already scheduled.
Certified funds required.
MORTGAGE ASSISTANCE
Mortgage Contact Information
Hours:
Monday - Friday
9:00 am - 7:00 pm ET
Email Address:
Toll Free Number:
Customer Service: 888.892.0881
Payment Address:
1417 North Magnolia Ave
Ocala, FL 34475
Insurance:
Insurance Dec Page Mortgagee Clause:
Essex Mortgage ISAOA / ATIMA
P.O. Box 391313
Solon, OH 44139-8313
Upload Insurance Documents Here
Fax Insurance Documents:
947.622.1091
Insurance Questions/Call Center: 855.919.6490
Legal Overview:
Visit our legal overview page to learn more about our consumer protections.
Insurance Claims:
Phone: 855.327.9297
Please send all loss draft correspondence to:
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Regular Mail:
ESSEX MORTGAGE LLC c/o PLP
Attention: Loss Draft Department
PO Box 3500
Troy, MI 48099-3500
Overnight Mail:
ESSEX MORTGAGE LLC c/o PLP
Attention: Loss Draft Department
700 Tower Drive, Suite 400
Troy, MI 48098
Fill out the form below to send a message directly to our Servicing Department