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LOAN SERVICING CENTER
ACCOUNT ACCESS
Log in to your account for general information, tax forms, documents, payoff requests, statements or making payments.
FIRST MORTGAGE PORTAL SHORTCUTS
CONTACT INFORMATION
Mortgage Contact Information:
Hours:
Monday - Friday
9:00 am - 7:00 pm ET
Email Address:
CustomerCARE@EssexMortgage.com
Toll Free Number:
Customer Service: 888.892.0881
Payment Address:
First Mortgage:
P.O. Box 105178
Atlanta, GA 30348-5178
Overnight Address:
ATTN: Lockbox 105178 Services - Essex
3585 Atlanta Avenue
Hapeville, GA 30354-1705
Second or Jumbo Mortgage:
ATTN: Cashiering
2100 SE 17th Street #112
Ocala, FL 34471
Insurance:
Upload Insurance Documents: ihaveinsurance.com/essexmortgage
Insurance Team: 833.811.3064
Insurance Dec Page Mortgagee Clause:
Essex Mortgage
ISAOA ATIMA
PO Box 29411
Phoenix, AZ 85038-9411
Insurance Claims Center: 833.888.6807
Qualified Written Requests:
are required to be submitted to the address listed below. When Essex Mortgage is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days. We will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.
First Mortgage:
P.O. Box 100078
Duluth, GA 30096
Second or Jumbo Mortgage:
2100 SE 17th Street #112
Ocala, FL 34471
Legal Overview:
Visit our legal overview page to learn more about our consumer protections.
Qualified Written Requests (QWRs)
A Qualified Written Request, or QWR, is written correspondence that you or someone acting on your behalf can send to your mortgage servicer. Instead of a QWR, you can also send your servicer a Notice of Error or a Request for Information.
CONTACT SERVICING
Fill out the form below to send a message directly to our Servicing Department via this site: