LOAN SERVICING CENTER

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Reach out to an Essex Mortgage Professional. 

ACCOUNT ACCESS

Log in to your account for general information, tax forms, documents, payoff requests, statements or making payments.

FIRST MORTGAGE PORTAL SHORTCUTS

CONTACT INFORMATION

Mortgage Contact Information:

Hours: 

Monday - Friday

9:00 am - 7:00 pm ET

Email Address:

CustomerCARE@EssexMortgage.com

Toll Free Number:

Customer Service:  888.892.0881

Payment Address:

First Mortgage:

P.O. Box 105178

Atlanta, GA 30348-5178

 

Overnight Address:

ATTN: Lockbox 105178 Services - Essex

3585 Atlanta Avenue

Hapeville, GA 30354-1705

 

Second or Jumbo Mortgage:

ATTN: Cashiering

2100 SE 17th Street #112

Ocala, FL 34471

Insurance:

Upload Insurance Documents: ihaveinsurance.com/essexmortgage

Insurance Team: 833.811.3064

Insurance Dec Page Mortgagee Clause:

Essex Mortgage

ISAOA ATIMA

PO Box 29411

Phoenix, AZ 85038-9411

Insurance Claims Center:  833.888.6807

Qualified Written Requests:

                                                             are required to be submitted to the address listed below. When Essex Mortgage is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days.  We will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.

First Mortgage:

P.O. Box 100078

Duluth, GA 30096

Second or Jumbo Mortgage:

2100 SE 17th Street #112

Ocala, FL 34471

Qualified Written Requests (QWRs)

A Qualified Written Request, or QWR, is written correspondence that you or someone acting on your behalf can send to your mortgage servicer. Instead of a QWR, you can also send your servicer a Notice of Error or a Request for Information.

CONTACT SERVICING

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