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LOAN SERVICING CENTER

ACCOUNT ACCESS

Log in to your Customer Portal for general information, tax forms, documents, payoff requests, statements or making payments.

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MORTGAGE ASSISTANCE

If you are facing financial difficulty and have trouble paying your mortgage, there may be different options available to you depending on your situation. We will work with you to find the right option for your circumstances. Learn More

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QUICK ACTIONS

Request a Payoff

Loan number may only contain numbers.

Zip code may only contain numbers and must be 5 characters long.

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Cannot verify Loan Number / Property ZIP code.

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Pay as Guest

Loan number may only contain numbers.

Social Security Number may only contain numbers and must be 4 characters long.

By using this app, you must agree to user agreement and the website privacy policy.

Cannot verify Loan Number / SSN code.

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MORTGAGE ASSISTANCE

Mortgage Contact Information

Hours:

Monday - Friday

9:00 am - 7:00 pm ET

Email Address:

Toll Free Number:

Customer Service: 888.892.0881

Payment Address:

1417 North Magnolia Ave

Ocala, FL 34475

Insurance:

Insurance Dec Page Mortgagee Clause:
Essex Mortgage ISAOA / ATIMA
P.O. Box 391313
Solon, OH 44139-8313


Upload Insurance Documents Here   


Fax Insurance Documents: 

947.622.1091

Insurance Questions/Call Center:  855.919.6490

Legal Overview:

Visit our legal overview page to learn more about our consumer protections.

Insurance Claims:

Phone:  855.327.9297

 

Please send all loss draft correspondence to:

Regular Mail:

ESSEX MORTGAGE LLC c/o PLP

Attention: Loss Draft Department

PO Box 3500

Troy, MI 48099-3500
 

Overnight Mail:
ESSEX MORTGAGE LLC c/o PLP

Attention: Loss Draft Department

700 Tower Drive, Suite 400

Troy, MI 48098
 

Fill out the form below to send a message directly to our Servicing Department

Preferred Method of Contact:

Thank you for contacting us.Someone will be in touch within 24 hours.

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